ENSURE SERVICE QUALITY
To ensure the highest quality of service, it is important to consider a set of metrics that must be respected and to constantly improve the process.
QUALITY STANDARDS
The Global Hype team establishes quality standards to always guarantee the best customer experience. These quality standards are present in:
No Product - our team of experts verifies the authenticity of all incoming products, checks for defects, and ensures that all indicators of originality are present for product validation.
In Delivery - the important factors for the team are delivery time and ensuring that all products are shipped properly protected. During order preparation, we confirm the details with the customer to ensure that the information we have about the order matches what was requested.
In the Feedback process, information is collected so that we can continue to improve our entire process and ensure the best quality of service. Feedback is a way for our team to better understand the customer every day.
You can check out our feedback in our "Feedbacks" highlight on Instagram .
In our Customer Service department, we are always available to answer any questions you may have about our products. Clear communication is a key factor for us. Currently, we offer various ways to contact our team, including social media (Facebook and Instagram), email, and our dedicated Customer Service area.