Frequently Asked Questions
How long does delivery take?
Delivery takes between 4 and 10 business days, but we usually deliver the product before that timeframe.
Are all the products original?
Yes! All products are original and 100% authentic.
To which countries do you ship your products?
We ship to all locations in mainland Portugal and also to the islands (Madeira and Azores). We also ship to countries within the European Union.
Is it possible to send a product COD (Collect on Delivery)?
We currently offer several payment methods in our store.
If you'd like to know more about any payment method, you can send a message to our Instagram here.
Which shipping companies do you use for shipments?
- In Portugal – CTT Expresso
- For countries in the European Union - DHL Parcel.
How can I find out what size you recommend?
For those who are unsure about their shoe size,
You can consult our Size Guide , which is available in the customer support area.
I'm afraid I won't be home when the delivery company comes to make the delivery. What can I do?
If no one is present to receive the package when the delivery company is attempting to deliver it, the package will be deposited at the nearest CTT post office to the address and will have 5 business days to be collected.
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If you have any difficulty locating your order, the
Our team is available to help you; simply send us a message on Instagram .
What is a custom-made product or custom-sized product?
Custom-made products or sizes are a way for us to help all our customers get the pair they want. Custom-made products are products that we do not have in stock.